According to my notes I contacted NFHS on June 1 to cancel my account. The method of payment is a source I don't often use. Stream Live, Follow Your High School, and Watch Regular Season and Postseason Games. My thoughts--- An account was made with an invalid email and I unknowing paid for 4 months of services. Account Managers : Email: accounts@nfhsnetwork.com Business Response Hi ***, I'm sorry for the experience you've had with the NFHS Network. I would like to get a full refund for my deductions from June through April 2022 which includes only unused months of the service. We are very transparent about the auto-renewal nature of the subscriptions offered throughout the payment process with notices before, during, and after purchase. You may print one copy of a reasonable number of pages of the website for your own personal, non-commercial use and not for further reproduction, publication, or distribution. For all questions regarding difficulty viewing, inability to find a specific event link, technical issues within a broadcast, trouble subscribing, billing questions, etc., please contact customersupport@nfhsnetwork.com or 877-978-2311. How BBB Processes Complaints and Reviews. You cannot contact them by phone, only through email. These Terms are subject to change on occasion, so you should review these Terms from time to time, as you will be deemed to accept such changes through your continued use of the Service. although my credit card had been charged, I would like a refund for game not televised and cancel my auto monthly charge. I must have somehow created a new account instead of logging into my old one. Please be aware that persons depicted in such images may have additional right in such images that require consent and/or payment for any use outside the Service. We did not use the service while they charged us for 10 months. At the top of your Chrome or Firefox window, near the web address, click the green lock. The Disclaimers of Warranties and Limitations of Liability and other applicable provisions set forth in these Terms expressly apply to the use of Customer Service. NFHS Network has received positive review on our site. Thank you. *This company may be headquartered in or have additional locations in another country. No one was updating the banner which shows time and score. Thanks. providing customer service, processing or fulfilling orders and transactions, verifying customer information, providing advertising or marketing services, providing . I've had a subscription to NFHS Network on and off for the last year or so. Partnered with the National . CUSTOMER SUPPORT. You may change your Payment Method as set forth in these Terms. NFHS You also agree not to impersonate any other person or imply any affiliation with the NFHS Network in connection with your use of the Service, conduct yourself in a vulgar or offensive manner while using the Service, or use the Service for any unlawful purpose. I signed up for the service and it did not work as advertised. As a founding member of NFHS, the IHSAA offers NFHS Network as a broadcast partner for member schools and at select member school events. You will not be charged for any additional months. Enough already. The NFHS Network does not generally offer refunds or credits beyond our 30-day grace *** policy or 9 months into an annual subscription, but looking at and taking into consideration your account viewing activity, we can as a one time courtesy make an exception and refund the entirety of your annual subscription purchase. You agree not to interfere with Networks, violate any of the procedures, policies or regulations applicable to Networks, use Networks in a way that harms or impairs anyone else's use of Networks, use Networks to gain unauthorized access to any service, data, account or other networks, use Networks to falsify any protocol or email header information (e.g., spoofing), use Networks to send spam (i.e., unsolicited bulk email or commercial messages) or items of a destructive or deceptive nature, or remove, modify, or tamper with any regulatory or legal notice or link that is incorporated into Networks. In addition, we do not represent or warrant that the information accessible via our site is accurate, complete, or current. We do not warrant that any of the software used and or licensed in connection with the Service will be compatible with other third-party software nor do we warrant that operation of the Service and the associated software will not damage or disrupt other software or hardware. I think they should refund my money for this circumstance, especially since the invalid email was allowed to be used when I thought I was just logging in and restarting a months subscription. Customer Support Whether you have questions about using our platform, a live event or your subscription, we are here to help! My account had not been used and I was never sent an email notifying me of a monthly renewal for any of these deductions. I offered on 7.28.22 to accept the first month of service and requested to compromise by only receiving one more refund of $10.99 for the month of June to July. Please review our Privacy Policy to understand our practices and procedures for personal information we collect through the Service. When someone responded to my recent email they told me that they cancelled my subscription at the end of this month as it was still active and sited the cancellation policy. The arbitrator(s)' award will include a reasoned opinion. Save time, increase revenue, and create meaningful experiencesfor your school and community with GoFan mobile ticketing. I have contacted my credit card company as well, as this is my 2nd attempt to contact someone. Also, a full refund on your subscription purchase of $85.59 was processed back on 11/22/22. I sent this email to them today:I created an account to watch my schools state tournament in March and cancelled the account afterwards. upload, download, post, email, transmit, store or otherwise make available any content that is unlawful, harassing, threatening, harmful, tortious, defamatory, libelous, abusive, violent, obscene, vulgar, invasive of another's privacy, hateful, racially or ethnically offensive, or otherwise objectionable; request personal or other information from a minor (any person under the age of 18 or such other age as local law defines as a minor) who is not personally known to you, including, but not limited to, any of the following: full name or last name, home address, zip/postal code, telephone number, picture, or the names of the minor's school, church, athletic team or friends; pretend to be anyone, or any entity, you are not you may not impersonate or misrepresent yourself as another person (including celebrities), entity, another user, an NFHS employee, or a civic or government leader, or otherwise misrepresent your affiliation with a person or entity; engage in any copyright infringement or other intellectual property infringement (including uploading any content to which you do not have the right to upload), or disclose any trade secret or confidential information in violation of a confidentiality, employment, or nondisclosure agreement; upload, post, email, transmit, store or otherwise make available any material that contains viruses or any other computer code, files or programs designed to harm, interfere or limit the normal operation of the Service (or any part thereof), or any other computer software or hardware; interfere with or disrupt the Service (including accessing the website through any automated means, like scripts or web crawlers), or any servers or networks connected to the website, or any policies, requirements or regulations of networks connected to the website (including any unauthorized access to, use or monitoring of data or traffic thereon); plan or engage in any illegal activity; and/or. Foster community engagement with professional-quality websites for your school, district, or athletics department. For all questions regarding difficulty viewing, inability to find a specific event link, technical issues within a broadcast, trouble subscribing, billing questions, etc., please contact customersupport@nfhsnetwork.com or 877-978-2311. Other inquiries may be submitted through our online contact form. I didnt think anything more about it because I never received anymore receipts or evidence from your company that you were charging my credit card every month. I obviously cant attend his baseball and football games so this service seemed a good choice. The number and similarity of complaints against NFHS from customers who have had the same issue is alarming. The email on file for refund is ***@icloud.com. We also do not monitor customer accounts for viewing activity; we rely on the customer to manage their subscription status on their own or by contacting our customer support team for any account management assistance. How to cancel NFHS Network subscription These Terms permit you to use the Service for your personal, non-commercial use only. IF ANY APPLICABLE AUTHORITY HOLDS ANY PORTION OF THIS SECTION OR OTHER SECTIONS OF THESE TERMS OF USE, INCLUDING ANY PORTION OF THE PRIVACY POLICY, TO BE UNENFORCEABLE, THEN THOSE PORTIONS DEEMED UNENFORCEABLE SHALL BE SEVERED AND THE TERMS OF USE SHALL BE ENFORCED ABSENT THOSE PROVISIONS AND ANY LIABILITY WILL BE LIMITED TO THE FULLEST POSSIBLE EXTENT PERMITTED BY APPLICABLE LAW. The arbitrator(s) may not allow, direct, or authorize any other discovery. As a one-time courtesy, we have refunded all renewal charges. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. The most current version of the Terms will supersede all previous versions. When basketball came around again recently and I was going to re-up, my son was able to pull up a basketball game already and watch it. Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.) I have been engaging with a *** via email on both 7.27.22 and 7.28.22. If we provide social media features with certain content, you may take such actions as are enabled by such features. The NFHS Network has already distributed more than $33 million to schools and state associations over $8 million in the last 12 months alone. I am happy that they finally made this situation right. Details of that refund have been sent to you in a separate email. 2 weeks in a row the game was not shown due to "issues with remote camera". They should be ashamed of themselves and CHANGE THEIR BILLING POLICY TO INCLUDE SINGLE GAME PAYMENT OPTIONS and not forcing people into a subscription they know full well will almost always end *** in this exact scenario. You may not purchase search terms or use any meta tags or any other "hidden text" utilizing the NFHS Network name or trademarks. Other terms may be posted with and apply to use of such features. IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES FOR LOSSES ARISING FROM THE USE OR INABILITY TO USE THE SERVICE, INCLUDING OUR WEBSITE AND USER INTERFACES, AND ALL CONTENT AND SOFTWARE ASSOCIATED THEREWITH (OTHER THAN AS MAY BE REQUIRED BY APPLICABLE LAW IN CASES INVOLVING PERSONAL INJURY) EXCEED THE AMOUNT OF YOUR MOST RECENT SUBSCRIPTION FEE. I never looked at it again because I assumed it was cancelled. Appeals must be initiated within thirty (30) days of receipt of an award, as defined by Rule A-3 of the Appellate Rules, by filing a Notice of Appeal with any AAA office. Also part of the PlayOn! When I noticed the reoccurring charge I logged into the account to see "no active subscription" and "no payment info" on the page. Speech, Debate & Theatre Directors & Judges, https://www.nfhsnetwork.com/customer-support, NFHS to Conduct 104th Summer Meeting in Seattle, Accomplishments of 2023 Hall of Fame Class Extend Far Beyond Field, Court and Stage, David Price to Become Next WVSSAC Executive Director. Sports, the NFHS Network is a joint venture created to provide fans with the ability to stream high school sports on any device, from wherever they are. All taxes owed, whether or not itemized as part of the Convenience Fees, are your responsibility. Nor do I recall it saying anything about that on the page I signed up on. The service is NOT worth the subscription price, not even close. I checked our system though and I can't find an account under the email address provided in this complaint. By either consenting to the Terms or continuing to access or use the website after revisions are effective, you accept and agree to abide by them. The events streamed live on WIAA.TV are: State Baseball - Quarterfinals & Semifinals I can tolerate one charge but will fight this with my CC company if continues *** Wed, Oct 6, 2021, 1:41 PM to customersupport *** (NFHS Network Subscribers)Oct 6, 2021, 1:45 PM EDT Hello,This email is confirmation that the auto-renewal of your subscription associated with *** has been cancelled as of 10/05 at 3:13pm EST. Ordered subscription for 2019 season and cancelled through the website once season ended. Refunding my subscription would be the least NFHS Network should do. The notice of intention to arbitration (demand) must be filed with the AAA regional office to be assigned to Atlanta, Georgia. NFHSNetwork apparently set up a continuing subscription and when I found out about tried to contact the company. Subscriber Issues NFHS Network subscribers (viewers) who are having trouble watching a broadcast or need assistance with their accounts should contact SubscriberCustomer Service. I have re-opened the dispute of the charge with my Credit Card provider. I recently noticed a charge for $9.95 on my credit card statement this month for NFHSNTWRK. Welcome to the NFHS Network. This means that a Judge rather than a Jury will decide disputes between you and NFHS Network if, for any reason, the arbitration agreement is not enforced. Firstly I apologize that there was issues with the events you tried to watch. Contact Customer Support The quickest way to reach us is by filling out a support ticket HERE or via email at customerservice@nfhsnetwork.com . *** in *** have *** unable to see 60% of the field, and many of the plays are not in view. NFHS emailed me back on 5/19 at 12:09 PM EDT with the following email from *** "I apologize for your experience. I have been trying to cancel my subscription by email, and Ive even contacted our credit card company and filed a dispute, Read full review of NFHS Network and 3 comments. The NFHS Network reserves the right, from time to time, with or without advance notice to you, to change these Terms in our sole and absolute discretion. No oral or written information or advice given by us or our authorized representatives, including Customer Service, shall create a warranty or otherwise constitute a representation binding upon the NFHS Network or its affiliated parties. This year, they even have advertisements airing, and then no game available. Any unauthorized use of the Service or its contents will terminate the limited license granted by us and will result in the cancellation of your membership or subscription. You must either cancel your subscription or change its renewal option to before it automatically renews each cycle in order to avoid billing of the next cycle's subscription fees to your Payment Method on file. The NFHS Network proudly covers 27 different sports at all levels. NFHS Network Contact Information This all took place on the 10-6-22. Others have criticized the customer service, claiming that their requests for assistance have gone unanswered. The award may be appealed pursuant to the AAA's Optional Appellate Arbitration Rules (Appellate Rules) and as a result, the award is not final until after the time for filing the notice of appeal pursuant to the Appellate Rules has expired. I paid $10.99 for a one time 30 day subscription. You may not circumvent, remove, alter, deactivate, degrade, or thwart any of the content protections in the Service. The performance of our broadcasts is a priority for us, as is providing a better experience for our customers. We live in a different state from our granddaughter and this would give us a way to see her games and feel like we were a part of it. These devices are manufactured and sold by entities other than the NFHS Network. We have continued to be billed this entire year for this cancelled subscription. Additional sign-up and payment options may be available to NFHS Network subscribers through the My Account link, as determined by the NFHS Network in its discretion. I would not complain if this was a free stream, but when i pay for it the school should be required to at least try to do an average job filming. Because email is the ONLY way to contact them. And I checked my credit card on 10-8-22 and where my daughter was denied three times they charge my credit card $85 for that and I want my money back. We contacted them earlier this year to dispute the charges we were getting monthly. Please let me know if there's anything else I can do for you. Again messages saying the camera is malfunctioning, picture locking up and not streaming when everything else in the house is working fine. Please let me know if you have any additional questions." However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. By using the Service, you are consenting to receive electronic communications from us related to the Service, your account and our operation and administration of the Service. The credit card that was on file for my single purchase in 2018 is no longer a current account number and expired 11. Please visithttps://www.nfhsnetwork.com/customer-supportfor more information. Many customers have expressed dissatisfaction with the video quality and buffering issues during live streams of high school sports games. I would like a refund for all the months charged after October . Even when I call any of the numbers given to me there is a recording that instructs me to send an email. NFHS Network may at any time amend and modify these Terms and your continued use of the Service will be conditioned upon the terms and conditions in force at the time of your use. To opt-out, you must notify NFHS Network of that intent during the Opt-Out Period stating that you are opting out of this dispute resolution provision: Exercising this right, should you choose to do so, will not affect these Terms of Use with NFHS Network, and you may remain a user. Any person having questions about the interpretation of NFHS rules should contact the rules interpreter designated by his or her State High School Association. Accomplishments of 2023 Hall of Fame Class Extend Far Beyond Field, C. Understanding Your Influence: NFHS Searches for Solutions to Poor Fan. Any Sections that by their nature should survive the termination of your account or expiration of these Terms, or which would reasonably be expected to be performed after the termination of your account or expiration of these Terms, shall survive and be enforceable after termination of your account or expiration of these Terms, including any licenses granted to NFHS Network hereunder which shall survive in accordance with its terms, and the provisions relating to ownership, indemnification, limitations of liability and governing law. . Subscriptions are charged immediately, and once per calendar month (monthly pass) or calendar year (annual pass) from the date you signed up. Subscription fees are fully earned upon payment and may not be cancelled or refunded. Your computer may temporarily store copies of such materials in RAM incidental to your accessing and viewing those materials. OTHERWISE, YOU WILL BE BOUND TO SETTLE ANY DISPUTES YOU MAY HAVE WITH NFHS NETWORK THROUGH THE AFOREMENTIONED DISPUTE RESOLUTION PROCEDURES. On this occasion I could not even access the game let alone actually see action. Business Response Hi *** - I just read through your complaint and definitely sounds like we should be giving you a full refund. By accessing the Service, including the website and/or user interfaces, you agree to use the Service, including all features and functionalities associated therewith, the website and/or user interfaces and all content and software associated therewith in accordance with these Terms and all applicable laws, rules, and regulations, including public performance limitations or other restrictions on use of the Service or content therein.
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