First off, the map selection tool is a real pain in the butt. I was dealing with mail theft and ID theft at the time I found out about PSM and not to mention I was dead broke. Risk-free trial with 30-day money-back guarantee. We scan the outside of the envelope and upload it to your account. The Richmond office is fantastic! Find out how we combat fake reviews. Now I won't have to make any unnecessary trips, saving me time! Takes another week to have parcels forwarded. I moved from VPM to here after a lot of negative experiences with them. Copyright 2023 - RS Web Solutions - All Rights Reserved. Sat: 10am to 6:30pm PST They cleared my confusion as quickly as possible and the service is good. PostScan Mail offers a free shredding & recycling service so invoices, contracts, bank statements, or any documents you dont physically need, can be disposed of securely. I'm super excited to have found you, this will make Easy to sign up and set up the next steps, You should offer a printed list of addresses. Mail Storage. Thanks again for making opening mail enjoyable again especially for my business. P.O. overall, i'm happy with PostScan Mail. PostScan Mail has tailored plans according to your needs. Your mail arrives at our facility. Speedy service is one of their top priorities. 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PostScan Mail Reviews - Pros & Cons, Ratings & more | GetApp The setup was easy until I had to type in my card, and then I didn't remember the three digit code on the back of the system time me out so oh, it wouldn't let me use my email, my original email so I had to switch up an email real quick. Answered all questions and were very helpful. We would definitely recommend this service. June was extremely helpful and diligent in helping me ensure my account gets setup efficiently within the timeframe i had to work with. Thank you for your help! All rights reserved. Plans & Pricing | PostScan Mail Overall, I'm pretty happy with PostScan Mail so far. Our mail forwarding service offers the flexibility to receive your postal mail from anywhere. Hi Maxine, Thank you for your feedback. I've only had to reach out a few times with questions or for additional assistance and I've been treated with prompt and professional service each time. Sun: 7am to 3:30pm PST, First 7 days free, then $.10 per pound per day, First 14 days free, then $.10 per pound per day. Lists Featuring This Company. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Competitive shipping rate & free storage! PostScan Mail Pricing, Features, Reviews and Alternatives Thank you, Irene. I've tried and is very disappointed. I just want things to be simple and straightforward. They were proactive about reaching out by emailing me directly if there were any issues with my mail or how I was having things forwarded after scanning. The reviews did not let me down. Multiple shipping carriers with real-time shipping rates. I called post scan to see how they handle the mail service they contract with, Fortunately, customer service was very helpful and made it very easy to cancel. Made me feel like part of the PostScan Family, My husband and I have LOVED our experience with Post Scan Mail. I had added her as a user, but never finished setting her up. I mean, I haven't even tried out the service yet and they're already asking for my info. Friendly, polite, professional and attention to details. Likelihood to recommend 9 /10; Share this review: PostScan Mail. You will no longer have to beg anyone to drop by your house to collect your postal mail. An issue had developed at a lower level, and Ms. Jan intervened and saw to it that the mail forwarding went through. Help put your business on the map with a prestigious commercial address that will boost your professional image and strengthen your credibility with customers. Thank you, My package was delivered 1/28 the package handlers called me 2:13pm stated "they received a package at my mail box for someone else" I said that person is my 2 year old son and he's on my mailbox and usps paperwork if you check my account, I received apologies and we disconnected call. I called Customer Service and talked to Veronica. It's just not cool to ask for card details before even letting someone try out the service. It's definitely worth checking out if you're looking for a way to manage your mail remotely. A virtual mailbox is more than just your typical mailbox, its a virtual mailbox that uses a real street address to receive your postal mail. We use dedicated people and clever technology to safeguard our platform. Access your mail 24/7/365. 2023 Trustpilot, Inc. All rights reserved. PostScan Mail Reviews | Read Customer Service Reviews of postscanmail.com I am very happy with their service. We're happy to assist you!. The item is only opened and scanned after the user requests to view it. Customer support Likelihood to recommend 8.28/10 Reviews by rating 5 66 4 21 3 12 2 5 1 People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Submit a complaint and get your issue resolved. Telephone (800) 624-5866. Sometimes you just need to put a package on hold if youre traveling or simply need storage space for a few packages for a short period. We help your organization save time, increase productivity and accelerate growth. ", "Post Scan Mail's "Virtual Mailbox" is the BEST! Using a virtual mailbox ensures your critical mail is safe at all times. We'd like to hear more from you in hopes to make your PostScan Mail experience much more positive. (419) See free alternatives Q. He Walk me through all my questions. Overall, I think PostScan Mail has some potential. It took me forever to figure out how to select the right address. 9,154 Number of Organizations $4.9B Total Funding Amount 461 Number of Investors. Then, simply log into your online mailbox account and request to either open & scan, recycle or forward your physical mail items. Share your photos and videos with others to prove the truth of your words. I like to have a certain amount of privacy with the work I perform and I'm very impressed with the amount of time spent on just that. We love to hear back from our customers and reviews for the service. All mail and packages received are scanned and a clear image is uploaded directly to your mailbox for you to view. Features. She uncovered that our "detect" option was not available to us (likely it disappeared after a recent OS update to our ipad). However, the company's commitment to customer satisfaction was evident when their CEO, Helmy, personally intervened to help resolve the issue. Thanks guys. I believe I've received all of my mail and packages without any problems. Thank you for your time and feedback on our service. Claim it and get a lot of features. Overall, PostScan Mail has a poor reputation among consumers and may not be the best option for those looking for reliable mail services. 20 Important Software for Your New Windows Laptop or PC, Dashboard UI Design: Analyzing the Best Practices for Stakeholders, The Future of VoIP Communication: How Artificial Intelligence is Revolutionizing the Way We Connect, Choosing the Right Technology Stack for Your Marketplace: Factors to Consider, Call Analytics: Unveiling Customer Insights & Opportunities. i had no problems navigating it and setting up my account. I'm using around 50 locations from postscanmail for my bussuiness.In most cases everything is great. Camera, No shredding services offered as of 4/15/21. Sincerely, Reviewers satisfied with PostScan Mail most frequently mention customer service, and business address. While traveling for the last two years, we've used this forwarding service. PostScan Mail Review - A Leading Virtual Mailbox Service What is PostScan Mail? I reached out to a old colleague at FedEx and ask them to research the tracking, although the driver may have or not scan the package at originating facility the package would still have to processed through the hub in Tennessee which was also going through a cold front. I was impressed because lately due to COVID19 customer service sucks mostly Every where I go. Mail item consolidation and package forwarding. Thanks again! if we had the usps 1688 or something instantly to download and upload that would be awesome but i expect to find it inside the platform somewhere. I haven't made it far enough yet just now signing up and paying for this service- I need my mail scanned while I'm traveling! Once received, your mail items are scanned and uploaded to your online mailbox account. We understand your frustration completely and sincerely apologize that you have not received your mail item. You can even store packages for a short or long period if youre traveling or want them forwarded to another address. Manage postal mail online with our virtual PO box service. PostScan Mail - Facebook ", "Overall it's worth it if you want to save time, but if you have over 3 addressees be prepared to dish out the big bucks. You can easily search for a bill, credit card statement, or anything else via your mailbox. Several times I have sent packages through PostScanMail to other countries everything came in good condition and without delays. That way, I would know what to expect from the user experience side. My review of Postscan Mail will be short. We value your feedback and hope to always be this reliable. So, enjoy shopping online and dont worry about delivery dates or need to be home to receive a package. Unfortunately, I ran into a bit of trouble when I tried to contact their support team. Their customer support is top notch. Thank you. We scan the outside of the envelope and upload it to your account. We welcome you to reach out to our support team whenever you experience any technical issues, as we're always happy to help. "Huge in crease en price. i had to sign up first and then see the prices. Post Scan Mail vs Earth Class Mail - Virtual Mail Services Compared ", "I got charged $25 to forward a single letter 10 miles via Priority Mail. I cant complain from this point now. Once the cancellation is complete, youll receive an email confirmation informing you that your account has been closed. I've been using it for a bit and it's been pretty cool. PostScan Mail on the App Store They are always able to go above and beyond and make me feel like a real priority. They're always available to answer any questions or concerns I have, and they're super helpful in resolving any issues that may arise. June has been super helpful in helping me setup my account. So, I was tryna set up my account with PostScan Mail (postscanmail.com) and it was kinda tricky at first. Post scan agent called the mail facility on 3way, located in Dallas. PostScan Mail Support & Knowledge Base Our software experts are working to minimize the technical issues and we're always happy to offer support via phone or email. the website is easy to use, too. ", Hi Graziela, I also include feedback from readers of my blog dedicated to GetNewMailbox.com virtual mailboxes at the end of the article. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Manage your international shopping and packages online with affordable package forwarding options to anywhere in the world. On the other service I was not satisfied with the speed, Your email address will not be published. In the Business and IT Consulting Agency category. Helmy was excellent. I also noticed that there are a lot of reviews for PostScan Mail online, but I'm not sure if they are all real. PostScan Mail Review A Leading Virtual Mailbox Service for Individuals and Businesses. Running a business? We're not all tech wizards. In my mind I'm not getting this package in 2 days no worries because We are going on locked down and I rather everyone be safe than to complain about uncontrollable service time. Ms. Jan Malabanan was able to assist with forwarding my mail. After trying to contact customer service through my assigned rep (whose email address kept coming up as invalid), I finally got an email from another agent who then promptly disappeared after asking me to send a picture of my military ID (ILLEGAL). ". Any personal info is protected with encryption and only accessed by vetted personnel if necessary, following strict guidelines. Date of experience: April 10, 2023 Advertisement Miramar Postal Plus 1 review US Updated Feb 18, 2022 Detect Option Missing in app - Solved! : $16.00 - $18.00 Per Hour Easy Apply Job Salary We are looking for a Customer Service Rep and Fingerprinting Operator to assist with our LiveScan operations. Companies can ask for reviews via automatic invitations. So I put in a package claim it was denied because per contract the originating sender would have to initiate the claim. They handle my mail perfectly, prompt notice, easy retrieval. "Excellent alternative to post office box". You should offer a printed list of addresses. I understand that mail sent internationally may have lots of problems and it's not their fault. Forced me to do all the run around to the post office which said they never got the letter. A lot of shipping options for my packages from USPS, UPS, Fedex.etc. Overall, I think PostScan Mail has potential, but they need to work on their payment process. She was patience and acted quick when needed. It's definitely a convenient option for people who are always on the go. They open at 10am New York time for anyone wondering! We are working on a mobile app, once it is done we will let our customers know. LearnMore. Many customers have reported issues with delayed mail delivery, lost packages, and poor customer service. No live chat support with PostScan Mail, however, customer services are available 7 days a week PostScan Mail has customer support staff available 7 days a week which is good. Other than that, the service is perfect. Thank you for your feedback. Phone Give us a call at 1 (800) 624-5866 Email Email us at support@postscanmail.com Support Hours: Mon-Fri: 6am to 8pm PST Sat: 10am to 6:30pm PST Sun: 7am to 3:30pm PST How Can We Help? and the customer support is helpful. Id recommend safari or chrome. Being a ex FedEx manager for 2 years that's a liability as a FedEx retailer that handle our shipments you should make sure all packages are scanned and keep a manifest of how many packages went out of your location. Before that I used another similar service, I wont name it. PayPal accepted. The ability to view a scanned copy of mail in a timely manner is especially useful. She was very helpful and gave me the refund. Once received, your mail items are scanned and uploaded to your online mailbox account. Meanwhile Post Scan collected five months of fees from me and never ONCE forwarded any mail, at all.DO NOT USE THIS SO CALLED "BUSINESS!!! HOW IT WORKS Use our dedicated address or keep your own. Value for money. - Chris. People at my location (Safety Harbor, FL) are very nice. Sincerely, PostScan Mail Customer Service Supervisor. These guys are pros, their software is top notch, you can tell it was recently designed. I'm super excited to have found you, this will make my life a bit easier. Information provided by various external sources. PostScan Mail is a growing virtual mailbox provider that started in 2012 with a single address in Anaheim, California. The virtual mailbox is optimized with automatic filters that can sort mail directly into specific folders. Good so far! How to Fax from Computer, Gmail & Google Voice using CocoFax? Have been using them for years now and have had a perfect track record. And Im not going to leave. I didn't want to give my address b/c of the dangers associated with all of that in 2020, this is HEAVEN SENT! Our convenient locations are available for local pickup, whenever you need it. I recommend them very highly! When I email them they can always resolve the problems for us. I appreciated her professionalism and care immensely. I have been using the service for three years. But after a while, I got used to it. However, they practice full transparency and there are no hidden fees. Forward, store, or recycle mail items. Thank you! Having android app is very convenient for us.Whenever we had an issue, they always fixed it very fast. "Overall good. Overview PostScan Mail has a rating of 4.79 stars from 3,415 reviews, indicating that most customers are generally satisfied with their purchases. Mostly, our mail was forwarded to General Delivery in various towns, sometimes at air bnbs where we stayed. It's really frustrating because I paid for the service and didn't get anything in return. With this virtual mailbox, everything can be done online. Mail items are shredded for an additional fee. Our team works hard to make sure that your mail is delivered quickly and conveniently to your digital mailbox. I was really disappointed because I was hoping it would be a good solution for my mail needs. Call many times while writing the review. Submit a complaint and get your issue resolved. Mail items can be bundled into a single package and forwarded. We'll receive your mail and package deliveries, scan the front of the mail items and make them available to you online. Choose from 600+ real mailing addresses. If youre looking for a way to build a professional image for your business or just a mailbox that serves all your family members, PostScan Mail is for you. It goes against our guidelines to offer incentives for reviews. An issue had developed at a lower level, and Ms. Jan intervened and saw to it that the mail forwarding went through. PostScan Mails live support team is always available to solve any issues and update you on your mail. Mobile website hard to use, not sure if there's an app. This company wouldnt be too bad if there customer service step up there response time*Update* They kindly returned my money . PostScan Mail Review: Great Service, but Pricing Transparency Needed, PostScan Mail Review: Convenient Solution for Managing Mail Remotely, Misleading Pricing: My Experience with PostScan Mail, Review of PostScan Mail: Great Mail Management Service, but Support Needs Improvement. just starting but everything's working great.Can't wait for the service to begin.Will be back to further input. Get your physical mail and packages delivered to any of our 400+ US addresses and see your deliveries in the PostScan Mail virtual mailbox.HOW IT WORKSUse our dedicated address or keep your own. Searchable and sortable mail management grid. i mean, i was interested in using PostScan Mail for my business, but i couldn't find any info on how much it would cost me. I don't think so. There was a 2 day issue with their third party notary service but other than that I've gotten everything taken care of I belive. I hope this company grows successful in all the right and healthy ways. Ill be sure to post it after its moderated. - Heather. But they really need to work on their user experience. I signed up for it because I needed a way to get my mail while I was traveling. It's all good the price and service. Your mail arrives at our facility. Very nice! They have an agent, Jan, that was so helpful and professional and took care of my questions quickly and with no trouble. I will be changing services in the next week or two. Is this your company? I did not understand that if I didn't recycle the hard copies and just keep the online copy, I would be charged. I cant entirely blame them due to my lack of following instructions but trying to get it resolved in a timely manner is the problem. PostScan Mail Reviews | Read Customer Service Reviews of postscanmail (800) 624-5866 $2 for the first item, then $0.50 cents per additional item plus the cost of shipping. Always made sure things went smoothly. They offer three membership plans starting from $9,95 per month. All you need is an internet connection to log into your mailbox. The best part? Jan was extremely helpful! 2023 Trustpilot, Inc. All rights reserved. Fill out the form below to send us your questions. And I also like the fact that I have a pretty prestigious address, as if I had an office in the center of the city. Once youre done, PostScan Mail will start receiving your mail and packages then you can view and manage them online. I forwarded some mail and it arrived very promptly. I was excited to start using the service and see how it would work for me. Only thing I would like to see them improve on, is shipping packages abroad. I will use them again if the situation arises. PostScan Mail is pretty good. I spent about $50 including storage fees without having the inability to forward my mail.