76A23-0222796705 for ******. Clearly youd know the temperature its going to be before you come to the park but i still came because I paid to come and have a good time, and get my moneys worth. Sesame Place If you forget to attach your pass when creating your account, dont worry, you can still add it later after logging in. What is being done to address this? Greetings from SeaWorld San Antonio!Thank you for your visit. SeaWorld Entertainment | Where Imagination Meets Nature Residence Inn San Antonio SeaWorld/Lackland. read more. Please note that there are no partial refunds when cancelling a pass if not converting into a new one. So glad to hear you enjoyed your visit to SeaWorld. Located off Interstate Loop 1604, our hotel is less than a 15-minute drive from family-friendly spots like Sea World San Antonio and Six Flags Fiesta Texas. We never would have gotten time to go on rides if we had not added this on. Greetings from SeaWorld San Antonio!Thank you for your visit. We did just enough not to make it overwhelming; we kept it simple and had a fantastic time. You can easily spend a day just enjoying the water park especially during those hot hot Texas summers. Customer Care Orlando: 407-401-8477 San Antonio: 210-520-4732 San Diego: 619-222-4732 Create a new account By registering with SeaWorld Parks & Entertainment Vacations, you will receive emails keeping you updated on new specials and hot deals at our parks. We just ate a big breakfast before and gave the kids a cup of fruit and a dippin dots. You can find us in downtown San Antonio just off the Interstate 410 loop, so getting in and out of the city is always convenient while you stay with us. He came home completely deflated and disappointed. One complimentary ticket plus three complimentary tickets for guests to use (still need to be updated for 2023.) Home Services Auto Services SeaWorld San Antonio 855 reviews Claimed Amusement Parks, Aquariums Closed 10:30 AM - 6:00 PM Hours updated 2 weeks ago See hours See all 2161 photos Active Life Amusement Parks SeaWorld San Antonio Write a review Add photo Review Highlights I need to update my credit/debit card. I would like to end my pass or modify the type to a different pass type. Just so happened our trip overlapped with the Seven Seas Food Festival so that was an added perk. Ultimate VIP Tours - Exclusive Ride & Animal Access | SeaWorld San Antonio We do hope you will visit us again very soon. What a waste of a day. During covid when the parks were closed, we didnt even consider cancelling and remained loyal to SeaWorld.Now, in return, most of the benefits of the pass have been removed and added to paid services. SeaWorld: Amazing customer service and respect of my service dog by staff. We do see the park did indeed close on your intended visitation date, we have looked up you and would like to assist in resolving this issue. SeaWorld San Diego. Yes, you can upgrade your ticket to anAnnual Passand enjoy the many benefits of being a Pass Member. Recommended experiences in and around San Antonio. So glad we finally made it back!! However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. } ************************************************, International Association of Better Business Bureaus. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. We had a good experience except for the rude security guard at the front. Which I did not have due to walking all over the park and only seeing about 3 animals. Took my money and got nothing but a 40 minute walk in exchange Never going to any seaworld again after so many years. The Bay of Play is a great spot for the little ones to get on rides and get wet! Extremely disappointed. I was also charged for an extra parking and gentleman said ok Ill refund it as a duplicate. Live it up with amenities, We are a nature-based school for children between the age of 15 months and 4 years.. Yes, free guest tickets are one of the many perks of being an annual pass member at SeaWorld. SeaWorld San Antonio. The seats that are reserved are the worst seats. Aquatica San Diego Oh, and we only encountered 4 different types of animals. Recommended experiences in and around San Antonio. Nothing was open. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. So glad to hear you and the family enjoyed your visit to SeaWorld. 828 reviews of SeaWorld San Antonio "SeaWorld is a great park for families. Barcode or Picture Number . San Antonio January 6, 2023 As the year races towards Spring and Summer, you might be wondering how to make the most of it. They should advertise that very little is open and adjust their prices!! We did two shows, rode two rides, and then let them play in the play area and also in the water area (they LOVED this area) where there are water spouts and buckets pouring water down etc (this is in the sea world park, not the water park). On theAccount tab, you will see all passes currently associated with your profile. Are there any current pass member offers? My financial institution says there is absolutely something Seaworld can do but so far there has been no resolution to this amount charged which posted to my account and is also under dispute with them. Went on a Friday and booked a penguin encounter that was so much fun and very educational. and the Great White are awesome roller coasters, and The Journey to Atlantis is a cool log ride. When we went to ***** Services an hour after the erroneous charge occurred to dispute/resolve, we were told by the Seaworld representative that Seaworld couldn't find the transaction and that there was nothing they could do. Your email has . Note that complaint text that is displayed might not represent all complaints filed with BBB. Most in-park experiences and products may be rescheduled 1 or more times with no fee if rebooked at least 24-48 hours prior to date of reservation (product-dependent) by calling 210-520-4SEA between 8:30 a.m. and 5:00 p.m. CST. Your payment stop will be processed the day after your final installment payment under the terms of your initial contract. We certainly hope your intent is to change the type of your pass and not cancel it entirely! If you have a past-due amount (because the prior card was expired), you can pay that balance to become current also. Yes, there are the shows which are great but other than that, this particular Sea World has very few animals - penguins, turtles, and flamingos, that's it. If you are considering going to SeaWorld I'd recommend printing your tickets and I suppose print proof of a reservation date. Wave pools, wading pools, inner tube river, and water slides. I'm sorry that I missed your call. It was abysmal and expensive. Email customer service: cs@amazingpictures.com * Your Name * Email Address * Subject * Message. I trust that you will recognize the fairness of this request and take the necessary steps to rectify the situation. We would like to apologize for any inconveniences the parks closure has caused you. We do apologize for anyinconvenience this has caused you, you can also reach out further at ************************************************. display: none; Instead, just a number to call if the restroom needs attention. Review tags are currently only available for English language reviews. 10500 SeaWorld Drive, San Antonio, TX 78251-3001 Open today: Closed Save Dwallen9 1 1 Poor customer service Review of SeaWorld Reviewed June 18, 2021 via mobile This is not about the park, more of customer service. We're paying full price for half a park 2. Do Not Sell or Share My Personal Information. A ridiculous rule. Water Country USA Williamsburg. We didn't realize SeaWorld only operated one of those days, but we purchased tickets for Thursday, April 6.That morning, the weather was very bad. Many food stands were closed. Greetings from SeaWorld San Antonio!Thank you for your visit Samuel. Please select the region that you would like to explore today. User does not have to select a country if they click this link. I also submitted to BBB and Sea World still did not want to resolve the issue. The ticket with the 3 free food samples was a fabulous deal! Contact Us | SeaWorld San Antonio As we understand you stated you no longer have an account with the credit card company we are unsure how you can resolve this issue as it is on the credit card issuer side and not SeaWorld's side. Overall Amazing. If so can I just buy 2 and 1 regular ticket for my 3 year old son he is very pick about food I hate to waste food so can I share my food with him? Then when we were in SA we called customer service to reschedule due to weather. Are there any current pass member offers? I have a past-due balance I need to pay - how can I get current & access my benefits? Step 5: Use the zip code connected to the credit card that was used to purchase your Pass. Purchase two ticket while visiting San Antonio. You can also reach the individual parks: SeaWorld Orlando: 407-545-5550. A member or management will reach out to you discuss this situation. We had a good experience except for the rude security guard at the front. We apologize for anyinconveniences this issue has caused you. From flavorful food festivals to dazzling Christmas lights, there are exciting events for every season. Theme Park and/or Photo Location. Took grandchildren and great grandchildren Awesome Aquarium water park and shows. First time I called to request refund or at least a price adjustment and was told no, several times by different people. That won't be an acceptable resolution. read more, Visit during the week and early in the summer. Privacy Policy. Reserved seating!!! I took myself, my sister and a service dog for me to SeaWorld Sunday. I am writing to express my disappointment and frustration with the lack of response and refusal to refund my unused annual passes to SeaWorld San Antonio. If you are not yet a pass member, please check out the annual pass pages for additional information about the amazing offers and benefits we have for you, all throughout the year! -Chris. Can I bring food to the SeaWorld San Antonio park? If possible please reach out to guest services at ************************************************ to see what options can be done with your account. 17 Seaworld Customer Service jobs available on Indeed.com. Greetings from SeaWorld San Antonio!We do apologize for any inconvenience you have experience. I called to let them know I would not be able to make it due to my vehicle breaking down. Contact Us SeaWorld San Antonio welcomes your comments, suggestions and questions. SeaWorld Account FAQ - SeaWorld Pass Membership | SeaWorld San Antonio How would I believe those 3 tickets would be honored and even be accepted at the time of entry? I just want to be left alone and not harassed. Hopefully someone in seaworld land would respond. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. H-E-B Ticket Sales - Schlitterbahn & More This trip was a let down. Unfortunately all tickets and products are non-refundable, it is stated on the tickets and online when purchasing that "tickets are non-refundable, non-transferable and not for resale". The whole kid section was closed down except the water section, which would seem to transmit more germs than a slide. This ensures that we not only meet, but exceed, the highest standards of animal care, anywhere. Below is the conversation that occurred outside of the BBB platform. Pass Members aren't able to access the website. Spoke to several managers and was told that they were unable to extend the same one time courtesy offer to me I asked why? San Antonio - Things to Do SeaWorld SeaWorld 4,639 Reviews #51 of 272 things to do in San Antonio Water & Amusement Parks, Theme Parks 10500 SeaWorld Drive, San Antonio, TX 78251-3001 Open today: Closed Save Amarillo, Texas 55 44 Terrible Customer Service Review of SeaWorld Reviewed February 10, 2021 Wave pools, wading pools, inner tube river, and water slides. max-width: 180px; The guest services unfortunately and unjustly denied us this right. Parking is $25. My Account - SeaWorld I never saw an attendant in any of them. Home - PhotoKey didn't work out.The hotel is really bad. 5.0. on January 16, 2023. 06/05/2023 Complaint Type: Problems with Product/Service Status: Unresolved I hope this letter finds you in good health. Recommended experiences in and around San Antonio. We let the customer service desk and manager know and they were glad to refund the money since we told them that we werent aware and didnt use the que. Not one animal exhibit or ride was open. Season passes so well be back a lot more this season. and if I say reserve seating wouldnt you think the best seats, the seats that get you the dolphin splash or the wave from the seal, nope they raise the price once its in the cart (and their main act, the orcas, didnt even have a show for the day!! Both entertaining and educational. Its 50 desgrees? Customer service - Review of SeaWorld, San Antonio, TX - Tripadvisor There is an entire water park which has rides and pools for all ages. SeaWorld Orlando 7007 SeaWorld Drive Orlando, FL 32821 Phone Numbers: For dining reservations, tickets, education programs, please call: 407-545-5550. We're committed to protecting these incredible animals and their habitats, ensuring our promise to you: a visit to SeaWorld is a visit you can feel good about. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Park hours & schedule Again we do apologize for the experience at SeaWorld Guest Services. Complaint: 19930715I am rejecting this response because: There is no update as of yet. Looking to resolve soonest as this continuing financial issue *** result in loss of employment. So having a paper copy of the map with times wasn't an issue. What are SeaWorld San Antonio's park hours? 50% Off SeaWorld Discount Tickets & Coupons - July 2023 We do apologize we did not meet your expectations during your recent visit. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Our marine animal habitats and animal practices are independently accredited, reviewed, audited, and certified by premier zoological and animal welfare organizations. We were given aid in registering for the accessibility program for SeaWorld. As for the parking that was able to be refunded is due to it being a duplicate charge. Call Sea World customer service faster with GetHuman 888-800-5447 Customer service Current Wait: 22 mins (17m avg) Hours: 24 hours, 7 days; best time to call: 2:15pm Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
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