Turo Phone Support The host cancelled my reservation at the last minute. They implemented a chat feature last year for two departments that you can no longer reach by phone; billing is one of them (which up until a couple years ago used to be provided by phone by DOMESTIC based agents who were always friendly and rarely scripted). I sent them pictures of the car before I returned it, and it was clean. I'm writing to complain about services not rendered as stated, I rented 3 cars from *** on the past 3 weeks through Turo, I am a host (but probably wont be after Turo retaliates for me posting this complaint), I am writing to complain about a business operating in *** and ***- TURO, Back in 2019, I rented a car through the Turo company, My name is *** and I'm filing this dispute in reference to my Turo account and the damage claim, I allowed Turo to lease my vehicle for the summer (I was on as an independent contractor leasing my vehicle to them). Past week I rented a JEEP RENEGADE, as soon as I got the car, i saw the light indicating in the panel that the tire was flat. Learn how to meet Turo customer service by phone, video chat, or e-mailing. My experience with them was the worst and scariest I have ever had. Meet the team. I rented a vehicle last week and made sure to document all damages during check-in. Turo has left an official reply on this complaint. 5 shifts / week Monday to Sunday 40 hours total per week). This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers. Just recently, they confirmed a trip for me, so I went ahead and made all my travel arrangements - including booking a non-refundable hotel room - only to get an email from them at 1 am (seriously, who sends emails at that hour?) It was not safe to drive at all. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Email Turo - GetHuman: Call Companies and Fix Customer Service Issues . When we contacted customer service, they were not helpful at all. ToroBot Assistance. Thank you for your help. Turo has received positive review on our site. 1st Time Turo Guest & Car Broke Down - Reddit - Dive into anything Hatch helps you demonstrate your fit, no matter your background. My compliant is that turo accepted Travell with a credit card that didn't match his name. Turo is not a good choice for booking a car. She was happy I was not mad however I was very upset and saw her arm inside a sling because she dislocated her shoulder. Turo said I was past the 24 hr. The host needs to be removed for threatening to call the police as I contacted customer service and roadside assistance and is now threatening to tack late fees on and doesnt care about his guest only the money he makes off unreliable cars. I gotta say, I ain't too happy with Turo. They don't care about their customers and they don't even check their hosts. However Turo didn't think so. I had my two toddlers in the car but luckily no one was hurt. Turos third-world-style customer service is horrendous and I have put up with it for more than three years. On January 6th 2022, my family were sitting at a red light in *** and were rear ended by another vehicle. Tell me this is not insane to go from an original estimate of $127 to $1924.44 to fix a trunk alignment that *** not have been my fault to begin with? Both the host and Turo website promised to return my deposit payment within 24 hours. Also, today is July 15 and the interest accruing on a daily rate from the automobile loan i took just 7 months ago. So, the total cost became approximately $650. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. The car was unsafe to drive due to electrical issues. I was also denied a second time for a separate issue on the same day where my earnings were improperly calculated (a prepaid Extra had fallen off when a guest tried to process an early return request. This website called Turo is not good. Nor have I recieved money for my total lost. I asked the host to summon the driver back and the driver returned with an attitude & driving like a bat out of h*** on the freeway with me and my children in his tow truck. If you continue to face issues, please get in touch with Turo customer support via phone at 1-***-***-**** and follow the prompts until you are connected with a live agent. The at fault party that rear ended us admitted 100% fault and their insurance company agreed to cover ALL the damages. Submit Review You will be contacted by email to verify your review. I immediately hung up with *** called hope and ask her what was going on. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. American Express confirmed that Turo is still holding onto my money. You will primarily be responsible for communicating with hosts and guests and providing customer support for Turos Australian business. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information. I sent them a reply: "If the ashes were there at the time I returned the car, then why did it take this host two hours to upload the pictures? This was at an increased cost of around $250 (not including the $300 deposit) which I had not planned on and left me without a large amount of funds that were pre-planned for vacation expenses. Please know that this is NOT a Mechanical Help desk. I'm writing to complain about services not rendered as stated. Regarding the customer's claim Hello Turo reviews first appeared on Complaints Board on Mar 16, 2023. Thankfully, Turo's customer service was able to read all the messages on my account, and they rebooked me another vehicle at the same cost. In between Clearwater and Valemont our car got broke some mechanical error. 4 Turo jobs in Phoenix, AZ. 1) Can TURO charge me $500 when the other vehicle has admitted 100% fault and paid for all the charges/ damages in full. Legal. The latest review, Terrible Experience with Turo: Car Problems, Poor Customer Service, and Refund Issues, I rented a vehicle using their app for a vacation from 12/18/19 to 12/24/19. After I returned the car on 12/27@10am I was sent an email with an invoice# *** at 12:53pm stating that I would be charged an additional $275.53 for smoking in the car. The host showed up at noon, got in the van's driver's seat, and looked at the mileage. There is no other way to see this matter other than complete and utter fraud committed by the host and a gross mismanagement by Turo. I feel this company has treated me very unfairly and now I have a new car with damage that isn't being taken car of by the company. If turo would have caught this I would still have my custom awd 2018 custom dodge challenger Gt. No reputable organization should deny paying customers the chance to have their issue escalated and heard by a supervisor who has more power and more knowledge than the first tier support. Turo customer service contacts. When we got the van, the host took a plethora of pictures and uploaded them right away to the Turo app. Newest Most helpful Most popular Oldest Overview of Turo customer experience Turo is an online peer-to-peer car sharing platform that has been plagued with negative reviews by consumers. I paid $85 for a motel. I am also a bit upset at the fact that my Turo account will shutdown for fraud and there was no such thing. But they still took my money and I can't even talk to anyone about it. Customer Service . File a complaint. When I asked for a supervisor, he said I was threatening him just because I asked for a supervisor. I am also due monies from the remaining days that I paid for the rental since the car broke down at 8:54 am the morning of Dec 30. Then the longer they take my vehicle is depreciating while they are stalling/and or waiting for approval. It was not worth the hassle and extra cost. You can find contact details for Turo above. I cannot fully consent if information is being withheld. Canceling my account and preventing me from rental in the future is like saying that I violated the policy which I did not do and this action against is unfair and unjust. Now, I am currently having to contest this claim with the bank. All you need to know about Turo Go | Turo Turo customer service stated in a follow-up email that I wouldn't be charged for towing charges. These two issues today led to the last straw and the filing of this formal complaint to a neutral, regulating third-party.Let me make this clear: I have been a host for three years and have about *** completed trips on the platform. Instead, Turo told me that I am at fault for the accident despite the weather being the actual cause. This forces you to buy the highest level of insurance. I am also reaching up the health department for the clear poor disinfecting conditions on his cars. Thank you for the feedback. The host was fabricated photos of the car I returned 24hrs later with cigarette butts in it. Corporations are allowed to enter into contracts, sue and be sued, own assets, remit federal and state taxes, and borrow money from financial institutions. I was extremely disappointed with their service and would never recommend them to anyone. I am a busy architect who doesnt have much time, so I had to drive with the flat tire, filling it every day for a whole week, risking up my life. Turo gives you the following customer service options on live chat: Verification: You can chat with a verification agent to verify your account or driver's license. Overview Turo has a rating of 1.71 stars from 48 reviews, indicating that most customers are generally dissatisfied with their purchases. It was that simple! Do yourself a favor and stay away from Turo. We stupidly did not refuse the van at the time. This complaint was posted by a verified customer. This may have been done to improve wait time, as each agent can now assist up to four customers simultaneously, it takes longer to resolve an issue and if you click out of the website to do anything else, there is no alert to tell you when your agent has replied, so many times I get busy with something else and the agent disconnects the chat due to no reply so I have to start over. I'm really grateful for their help. I went for a normal 4-door car and the cost for 5 days was $480. Unfortunately, after reviewing your information, we have confirmed the decision to restrict your account. Customer Support Agent at Turo He was so rude that's why I asked for a supervisor. Website: https://turo.com/ca/en 5 Ways To Contact Turo Customer Service, Fast | Ridester If you have issues logging in, please contact us by phone. Each time, I was advised that all was well and there were no questions from the host. Customer Support Contact Us Customer Inquiry Customer Inquiry . The age of Turo's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. Car rentals near you - Turo | The world's largest car sharing marketplace I want to make this clear that I did not smoke in her car. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. I expected that because it was weather-related that I would pay the deductible and have it completed. They took weeks to get back to me, and every time I tried to contact them to ask for an update, they told me that they would put in a request for one of their executive team to respond to me, and I would hear from them in 48 hours. I was also told that I would never be allowed to rent with Turo again. I hope that they can improve their services in the future to prevent this kind of situation from happening to other customers. We are happy to assist you with: Product Registration, Identifying Parts, Product Questions and Maintenance Videos. Turo: A Disappointing Experience - Don't Waste Your Time or Money, Disappointing Experience with Turo: Hidden Fees and Poor Customer Service, Disappointing Experience with Turo: Host Cancelled Reservation & Delayed Deposit Return, Mixed Experience with Turo: Good Rental with Guy, Bad Experience with Roman and False Smoking Charge, Mixed Experience with Turo: Great Service, Bad Host - Best Deals, Disappointing Experience with TURO.com: Poor Communication and Customer Service, Budget Car Rental Review: Hassle-Free and Affordable Experience in LA. *** advise me that the car was not in front of his home. I dont need to change anything on my end since I have been charging since I set up my account. . Careers - Turo | The world's largest car sharing marketplace I also found through an email and by researching that on January 19th they updated their terms for reimbursement to say they were no longer liable for reimbursements past 90 days after the trip and they would process each claim on a case by case basis.I was appalled, and defeated. They claim this is an admin processing fee charge. I'm willing to bet money tou didn't have pretrip photos, or they had prettio photos showing existing damage to the tires . Not the renters nor the female who was driving but the girl friend who let travell rent the car for the other female friend. Going back to their website advertisement, there was not one mention of the out-of-pocket cost being higher than ***. I have rented cheap cars in London for 20 pounds before, but it was a wreck. Shifts alternate on a weekly basis w i Read more What you'll be responsible for Query Handling I drove the car normally. Finally, we were told that the only way to avoid the extra charge was to ask the host to send us a message saying they would waive it, and then take a screenshot of that message. Turo.com regularly updates its policies to reflect changes in laws, regulations. I have included the photos that were sent to me as their evidence against me. We need your email address to verify that your review is genuine Please note that we may share your email with the company to verify your order. I expect that the company who backs the one who committed the fraud to step up and provide amicable compensation for my increased rental cost, the inconvenience of the deposit hold and refund wait, the interruption of my vacation including missing a dive and causing other parts of my vacation to be missed. I spoke to *** the host several times after booking for verification of status. In fact, their advertisements remain the same to this day and since my complaint, they have added additional information to their insurance policies which leads me to believe there are others who were placed in the same predicament. I chose the latter, so the total cost became $540. We were confused because we had originally been told that the fee was waived since we were renting for 7 days. Initial Turo complaints should be directed to their team directly. Your role will comprise many activities, including: monitoring and fixing reservations, providing top-quality customer support to our users, assisting customers with bookings, and troubleshooting issues. Please . He was forced to pay me for the tires because it was a safety issue. When *** gave me this information I called Turo customer service and told them that is a false accusation I sent them everything they asked for my profile is in my name and I have no reason to rent that car fraudulently. It seems like a scam to me. The platform has gained popularity as it allows car owners to make money by renting out their personal cars to those who need access to a car for a short duration. . There was nothing I could do. Its essentially air bnb for cars. The entire situation felt like a bait-and-switch con. Please login to Turo Claims and use the form provided under the Support section to send us your question. Turo is for those who reject the generic and choose the unique. Turo didn't even care to review them. Flat tyre, tyre replacement, subsequent NEW flat tyre, presumed valve issues at this point.For whatever reason, the extension request didnt go through properly on the app and when I contacted support in the morning to arrange the extension with them, I was informed that I would need to make a BRAND NEW RESERVATION on Turo for the car.This was now going to cost me 330, instead of the 204 quoted to me for the extension I attempted to make the day before, in addition to a NEW DEPOSIT of 250, while they continued to hold my existing 250 deposit. The trip went well but got an email from Turo the day after the trip saying the non smoking policy was violated and a charge of $277.41 was put on my credit card, because the auto owner submitted photos of ash/sand like material. Reviewers complaining about Turo most frequently mention customer service, and credit card problems. Turo rental policy states the renters driver license and credit card must match. On the other hand, with Turo, I had to bring the car back to the owner's place and then take a taxi back to the airport for $60. Unlike Turo, where it appears they just go keyword searching and then copy and paste a pre-approved reply. He's violating the government rules against the covid-19, helping to spread the virus as he's not cleaning the cars at all before give it to the customers.Not to mention he's employees not wearing a mask. $750,000 in liability insurance They requested that I paid the payment of $72 to them for an overdue parking ticket from August 28th. I need assistance having this dispute settled, my money given back to me and for turo to be held accountable for shady business, The date of the conversation with the car owner was July 7, 2022 upon the return of the vehicle. Terrible Experience with Turo: Fraudulent Charges and Poor Customer Service. Discuss the issues you have had with Turo and work with their customer service team to find a resolution. Apparently, my membership couldn't be approved, even though I've rented from them three times already this year and I've got a clean driving record, good credit score, and plenty of insurance. so they could validate the claim. Honestly, these guys are a bunch of cowards. They don't even check their hosts. The insurance policy I bought for $200 doesn't seem effective as they will still go through my personal insurance first. Thus, I would be supposed to pay 500 but according to them, this policy isn't applicable to me, as I will have to pay almost ***. Roadside failed to get a tow truck out in a timely manner and after 5 hours (which I was told 2-3 hours a tow truck would pick the car up) I called and they said tow was unavailable. "They attached a picture of a joint with ashes in the car, allegedly on the dashboard. Turo allowed fraudulent photos of the hosts vehicles to be posted and advertised, and allowed the host to have unfavorable reviews taken down. The car was misadvertised and not the car displayed in the posting. Resolving problems booking a car - Turo Support Thank you for the feedback. 26 Upon returning from my trip, I received an email from Turo stating that I had been charged a whopping fee of $237 for a chipped wind shield. In conclusion, I will never use Turo again and I urge you to do the same. I was late getting my two year old son etc. As per our latest record, Turo has 800 employees. TURO claims they had a glitch on their end and waived my fees. Reason I know this is because I asked what insurance did he chose and she informed me "we chose premium insurance coverage ". However, it has been 7 days and I still have not received my money back in my account. Touro University treats all employees, students, and applicants without unlawful consideration or discrimination as to race, ethnicity, creed, color, religion, national origin, sex, age, disability, marital status, genetic predisposition, sexual orientation, gender, gender identity, gender expression or citizen status in all decisions, including but not limited to recruitment, the administration of its educational programs and activities, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, layoff, suspension, expulsion and termination, and all other terms and conditions of admission, matriculation, and employment. Find phone numbers, email addresses, and other contact information for resolving your issues. The crux of this complaint is Turos support of fraudulent representation. By submitting your review you agree to the REVIEWS.io terms & conditions. However, the verification process failed to protect my very expensive AWD Challenger which is a rare vehicle based on the other dodge challengers made between [protected]. When I dropped off the Jeep, he gave me a review saying that the car was delivered in "perfect" conditions. This is taking too long the turo customer service claims specialist even replied on a email DMA claims never take than long. My pic is date and time stamped. I refused the amount. I have only escalated between *** issues to the escalations team in that time, so I have incredible respect for their time and know what issues are worthy of their time. Date: 12/26/2022 Canceled Booking 2 hours prior to scheduled time. I attempted to extend a rental that was plagued with issues (that I resolved on my own with the host). A few days later the snow cleared and it warmed up so i was able to wash the car. I cant find a replacement at a good price and when I do I have no funds nor credit to buy because Turo/DMA claims has not paid the vdhicle off nor my loss of income payment . Thank you for your interest in Turo. She had used my driver's license but her email, which caused the cancellation. I attached one photo wherein you need to zoom in to see there are NO ashes in the dash, and the van was not parked near any grass. Contact Turo customer support quickly and easily with Complaints Board. When I returned the vehicle, the host claimed the same windshield damage that was included with pictures in our check-in process. I had just started a new job so Turo was great!Unfortunately, I was in a weather-related accident with a Turo car in February. I work for Turo customer service line, ask me - Dive into anything Turo.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. Continuously requesting more information from me. It's a shame that Turo doesn't care about their customers and only cares about their hosts. This also severely cut into the first day of my vacation, making me miss my scheduled dive and disrupting the remaining days as I had to reschedule, and a full day of planned activities were missed. However, as soon as I hit 60mph, the vehicle would shake uncontrollably. I ended up paying $78 with processing fees and additional late fees. I then received another email at 2:23pm on 12/27 that included photos of what was suppose to be evidence of me smoking in the car and all I see is dirt and a small piece of paper. Can follow up with. For my surprise, two days later he filled a claim against me asking me for $500 bucks due a car damage. On 12/29 I rented a car from a host on Turo. On December 13th I rented a dodge dart on turo thru a young man named *** upon picking up the car there was significant superficial damage on every panel of the exterior of the car (bumper, hood, fenders, a giant dent as well in the driver side curbed rims ect.) My account was cancelled do-to a fraudulent claim. Careers at Turo. The problem is Turo build me for damages to the car smoking in the car and numerous other frivolous claim's. I looked online and found many similar cases of the No_smoking_policy_violation scams. We did it right away so that the host wouldn't be put out. This review was chosen algorithmically as the most valued customer feedback. This is why there were no pictures taken when I dropped off the vehicle.On 12/30, I received an email that a damage claim had been submitted by the vehicle owner stating that there was damage to the rear trunk. Because of Turo, most insurance policies offer a policy no less than ***. The reason for the complaint is because me and my cousin rented a car at the same time but returned the car at a different time and she made the same statement to him and blocked his account. Contact Us By Phone or Mail | Toro Resolving problems booking a car It was such a hassle and felt really unprofessional. 55271. Sydney, New South Wales, Australia. When I dropped off the jeep, I was told by his employees to "leave the car anywhere in the parking lot", and so I did. What should I do? Turo is a car sharing company where you download an app and can rent someones car. The trip, details, a picture of all of my conversations with the collections agency and the information they provided me with. Well to make a long story short a girl named *** as advided to me by the *** stole the car they caught her in the car *** chose to not press charges and he retrieved his car. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity. Can follow up I rented a vehicle using their app for a, I'm writing to complain about services not, I rented 3 cars from *** on the past 3, I am a host (but probably wont be after, I am writing to complain about a busine, Back in 2019, I rented a car through the, My name is *** and I'm filing this dispute, I allowed Turo to lease my vehicle for the. And don't even bother trying to call their customer service - it's all outsourced to the Philippines, and they won't help you at all. Turo Reviews - 49 Reviews of Turo.com | Sitejabber It was as if they were only interested in making money and not providing quality service to their customers. I found a brand new 2021 4-door standard car for $488 in Australia, which is cheaper than Turo. So, the total cost became around $750 in Australia. 3) Can TURO send this *** to a debt collector within 20 days of requesting payment when I still had questions about the charge, have not received an invoice for the charge, and then cease contact with me. Once done charging, we noticed a flat. The host has stopped answering the phone. Turo Customer Service & Complaints - People Clerk No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. When they did, they told me that I needed to PAY for it, and include a receipt so they could reimburse me. There was no room for doubt that the responsibility for the charges lay with Turo when it came to the ticket. ComplaintsBoard.com is a leading complaint resolution website on the Internet. 55134. When I realized that my jeep was being rented out at that time, I contacted Turo through their online support system. He advised hope and myself to not lock the door to leave the keys inside of the car with the door unlocked because that was his only set of keys.. hope then drove to *** in the car and did as advised. AVOID AVOID AVOID. The host blamed me even though I expressed my concern multiple times and was rude to me over a mechanical failure due to a faulty battery and alternator issue. Insurance & protection. Turo Claims - Support Center - Hyperwallet This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company. They only offered to correct the account and license information but did not offer to replace the vehicle rental or reservation. Turo customer service number: 1 (415)965-4525 Turo customer service number number hours: available 24/7 Other ways to reach Customer Service at Turo: Turo Facebook: @Turo Turo Twitter: @turo Turo Help Center: https://help.turo.com/ Turo host customer service I have been renting from Turo for awhile now and I have never ever had an issue until now.
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